Rugs – Rugs are typically shipped 1-3 business days from order date. Please allow 7-10 business days from ship date for delivery.

We support shipping within the United States, and shipping is free for orders within the United States.

Additionally, you are responsible for making sure The Black Brick Co. has the correct ship-to address for delivery. A change of address after a delivery is enroute will result in a Freight Reconsignment Fee.

Damaged Product – Damage to products can occasionally occur in transit. We are happy to replace any damaged products at no cost. It is required that you contact us here no later than 48 hours after you receive you order to process a damage claim. Please inspect your order immediately upon receipt and let us know if there are any issues. We will send you a return label so please don’t discard the packaging your item came in. If the item that is damaged is not eligible for a replacement you will receive store credit for the total order value of your item.

Order Cancellation – Orders for stocked items cannot be cancelled once they’re made. If you contact us quickly after your order is made we can try to cancel it but cannot promise that the order will be canceled. Once your order is placed, information is automatically sent to our fulfillment centers and cannot be adjusted or is costly to manually adjust. In most cases this benefits you by getting your order as quickly as possible. 

Returns – We are very confident in our products and are more than happy to let you return most of our items within 30 days from the date you received your order. You will be responsible for return shipping and you will need to return the item in its original packaging. Your refund amount will be the total order value less shipping and handling charges. Shipping and handling is nonrefundable. Please contact us here to start the return process. Some items have additional rules related to our general 30 day return window policy.